Membership Terms & Conditions
Membership Activation
Memberships begin on the date of purchase and auto-renew monthly until canceled.
Cancellation Policy
Members may cancel at any time with 30-day written notice before renewal. No refunds are issued for partial months or unused hours.
Rollover Hours
The Player membership includes rollover of up to 2 unused hours per month. Rollover hours expire after 30 days.
Guest Passes
Guests must play within the member’s reserved time slot. Members must be present for all guest sessions.
Booking Policy
Sessions are booked in 1-hour increments. Grinder members may book up to 7 days in advance. Player and Range Starter members may book up to 3 days in advance.
Peak / Off-Peak Definition
Off-Peak: Mon-Thu 7 AM – 4 PM and 9 PM – 11 PM daily. Peak: All other hours.
No-Show & Late Arrival Policy
Cancellations must be made at least 8 hours in advance. Late arrivals will still end at the reserved time. No-shows may result in loss of booked time or suspension of booking privileges.
Equipment Use
Players must use clean golf clubs. No cleats or spiked shoes are permitted. Damage caused by misuse is the member’s or guest’s responsibility. Any damage that occurs to golf simulator, computer, furniture is the member’s or guest’s responsibility.
Conduct & Facility Rules
Members must follow all posted safety rules and staff instructions. Austin Indoor Golf reserves the right to revoke membership for inappropriate behavior, damage, or misuse without refund.
Liability Waiver
All players must sign a waiver acknowledging the risks of indoor simulator play. Austin Indoor Golf and Pickleball Kingdom are not responsible for personal injury, loss, or damage to personal items.
Pricing Changes
Membership and hourly pricing are subject to change with 30-day advance notice.
Facility Access
Access limited to posted operating hours. Members found using the simulator or pickleball courts outside booked sessions will be charged $100 per incident and may lose membership privileges.
General Terms & Conditions
Payment Policy
All bookings must be paid in full at the time of reservation. Accepted payment methods include credit/debit card and approved digital payment options. Membership payments will automatically renew monthly using the payment method on file unless canceled per the policy above. Any failed payment must be resolved within 48 hours to maintain access to the facility.
Refund Policy
All sales are final. Refunds are only issued in cases of verified double charges or system errors. No refunds or credits are provided for unused time, early departures, or same-day cancellations.
Weather, Power, or Technical Interruptions
In the event of a power outage, simulator malfunction, or other unforeseen interruption lasting more than 15 minutes, Austin Indoor Golf will issue session credit toward a future booking. No cash refunds will be issued.
Children & Minors
Guests under the age of 16 must be accompanied by a parent or guardian at all times. Parents assume full responsibility for the actions and safety of minors.
Alcohol & Behavior Policy
Consumption of alcohol is permitted in moderation where allowed by law. Disorderly conduct, intoxication, or unsafe behavior will result in immediate removal from the premises and potential membership termination without refund.
Damage & Liability
Members and guests are fully responsible for any damage to property, equipment, or furnishings caused by negligence, misuse, or violation of facility rules. Austin Indoor Golf reserves the right to charge for repair or replacement costs as necessary.
Lost or Stolen Items
Austin Indoor Golf is not responsible for lost, stolen, or unattended items. Please keep all valuables secured in lockers during your visit.
Surveillance & Security
For the safety of all guests, the facility is monitored by security cameras. By entering the premises, you consent to video recording for security and operational purposes.
Media & Marketing Use
By entering the facility, you grant Austin Indoor Golf permission to use photographs or video footage taken within the facility for marketing, advertising, or promotional purposes, unless you specifically request otherwise in writing.
Maintenance & Cleaning Closures
Austin Indoor Golf reserves the right to close specific simulators or areas of the facility for maintenance, cleaning, or events. Advance notice will be provided whenever possible.
Event & Group Booking Policy
Private events or group rentals require a non-refundable deposit of 25% at the time of booking. The remaining balance must be paid 48 hours before the event. Cancellations made within 72 hours of the event will forfeit the deposit.
Code of Conduct
All members and guests must treat staff and other patrons with courtesy and respect. Harassment, foul language, or aggressive behavior will not be tolerated and may result in immediate suspension or termination of membership privileges.
Amendments & Policy Updates
Austin Indoor Golf reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on our website and take effect 30 days after notification.